![]() ![]() In Norton 360, go to ‘My Norton’ and click ‘Settings’ in the menu beside ‘Secure VPN’. If Norton VPN isn’t starting automatically and you expect it to, check the VPN’s settings. Give the service time to recover before taking more drastic steps.īoth versions of Norton VPN include an option to enable the VPN automatically on startup. If some Norton services are experiencing problems or are down, it’s possible that Norton Secure VPN will also be affected. However, you can see whether there are issues with other Norton services on Norton’s status page, which may indicate any wider problems. Unfortunately, Norton doesn’t publish the status of its VPN service. Online services have outages from time to time, so it’s worth checking whether the problem is related to Norton and its network. If you’ve tried a few before settling on Norton VPN, there might be conflicting software still running. It’s also a good idea to remove any VPN apps you don’t need. In this case, try simply turning off these other applications to avoid conflicts when using Norton VPN for your personal activities. It’s unlikely you’ll want to remove similar software if you need it for remote working. Norton Secure VPN can conflict with other VPN apps, in particular Cisco An圜onnect, which is a type of remote access VPN that supports remote working. Disable or Remove Conflicting Applications If you’re using a different type of firewall, we’ve listed some more configuration tips for Windows firewalls later on in this guide.ĥ. The firewall settings in Norton 360 Security Suite. We’ll also list some alternative VPNs that are more effective and reliable than Norton’s. If you’re having difficulty enabling the VPN, connecting to a server, or you’re seeing different error messages, you’ll find the solution here. In this guide, we’ll show you how to fix common errors with Norton Secure VPN and the VPN built into Norton 360. Conflicts with certain software and operating systems can cause the VPN to crash, and if your internet connection is poor, the VPN might simply cut out altogether. Some users report that Norton VPN often fails to start, or cannot connect to a server at all. Disable or Remove Conflicting Applicationsįor more specific troubleshooting advice, read our tips for Windows, Mac, iOS, and Android later on in this guide.Connect to a Different Norton VPN Server.If you have issues adding a device, please contact us.Quick Guide: How to Fix Norton VPN Not Working Usage: for non-commercial household use only.Updates: your subscription may include product, service and/or protection updates, and features that may be added, modified, or removed, subject to the acceptance of the License & Services Agreement.To cancel your contract or request a refund, click here. For details, visit our Cancellation & Refund Policy. For free trial with paid monthly subscription, you can request a full refund within 14 days of being charged. For each annual renewal payment or free trial with paid annual subscription, you can request a full refund within 60 days of being charged, and after the 60 days, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund. Cancellation & Refund: you can cancel any of your contracts and request a full refund within 60 days of purchase for annual subscriptions and within 14 days of purchase for monthly subscriptions.Renewal prices can be found here. Annual payments are charged up to 35 days before the subscription is due to renew, and we send you a notification email with the renewal price before. Renewal Prices: may be higher than the price for the initial term and are subject to change.Renewal Cycle: automatically renews after the initial term and is billed monthly or annually depending on your billing cycle, unless the subscription renewal is cancelled before the day you are due to be charged in your account or by contacting us here.When the trial ends, the paid subscription starts and the first term is charged, unless cancelled before. Free Trial: payment method required if signing up for a free trial (credit/debit card or PayPal only).Set-up: to get the protection/service started, you must download and install on each device and/or complete set-up.Contract Type: contract for a monthly or annual subscription, starting when the transaction is complete.
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